Municipal Corporation is one such link in today's fast-paced world in which citizens are taking advantage of their basic rights services and Municipal Corporation is also finding ways to make its services more accessible and user-friendly. At present, traditionally, these services are being provided by Municipal Corporation through website and mobile app. Now, with the changing times and technology, with the increasing popularity of messaging platforms, Municipal Corporation can take advantage of the services of WhatsApp Business API and provide the features of website and apps directly to the citizens through WhatsApp, which will make their services even more convenient and efficient.
In this blog, we will discuss how Municipal Corporation can reach its services to more and more citizens by integrating WhatsApp Business API. We will help you understand the importance of WhatsApp Business API services by discussing below on the basis of examples and some points.
Current Services Offered by Municipal Corporations
1. Property Tax
-> Payment History: Citizens can view their previous property tax payments based on their tax ID.
-> Online Payment: Property tax can be paid online by tax ID.
-> Complaint: Any issue related to property tax can be addressed.
-> Updation/Mutation: Change in property ownership can be updated through the website/App.
-> New Assessment: New properties can be assessed for tax purposes.
2. Water Tax
-> Demands/Enquiries/Queries: Users can check their water tax demands and raise queries through the Apps/websites.
-> Payments: Pay tax online using Water Tax ID.
-> Complaints: Issues related to water tax can be resolved through user feedback.
-> New Water Connection: Applications can be submitted for new water connection.
3. Waste Management Charges
-> Demand / Payment: Waste management charges can be viewed and paid through the website/apps.
-> Complaints: Issues related to waste management services can be addressed through citizen feedback.
4. Lease
-> Enquiries/Demands: Citizens can raise enquiries regarding lease details and demands through 24/7 customer support system.
-> Payments: Lease payments can be made online through the website/apps.
-> Lease Renewal: Lease can be renewed.
-> Freehold: You can convert your lease property to freehold anytime.
-> Transfer of Name (Mutation): Ownership transfer can be updated.
5. Shop/Rent
-> Payment: Rent can be paid online.
-> Mutation: Ownership change can be updated online which will save time.
-> Sale/Purchase: Shops and rental properties can be bought or sold through the online portal.
-> Advertisement: Advertisements can be managed for rental properties.
6. Mobile Tower Management
-> Application: Citizen can apply for installation of mobile tower on their property through Nagar Nigam official website/app
7. Advertisement Board Management
-> General, Digital, Unipole: Citizens can request for advertisement on General, Digital, Unipole for renting or selling their shops, commercial plots, buildings with the help of Nagar Nigam website/app.
8. BPMS (Building Plan Management System)
-> BCC (Building Completion Certificate): Certificate for completed buildings.
-> Regularization: Regularization of unauthorized buildings through online help portal.
-> Rainwater Harvesting/Payment Gateway: Compliance of rainwater harvesting rules.
9. Trade License/ Gomastha
-> Payment: Apply for Trade License/ Gumasta License through online portal and pay charges for the same.
-> Certificate Download: Download the Trade License after the registration is complete.
-> Certificate Verification: Verify the authenticity of the Trade License.
10 .Water Tanker Request
-> Status: Check the status of water tanker requests.
-> History: View past requests.
-> Payment: Make payments for water tanker services.
11. Vehicle Hearse ServicesVehicle Hearse Services:
-> Avail Hearse Services with direct 24/7 customer support through website/apps.
12. Septic Tank Vehicle Request
-> Request: Request septic tank cleaning services online.
-> Payment: Pay for septic tank cleaning services through the website.
13. Grievances (Niddan 1100)
-> Local grievances for Bhilai , Raipur , Durg , bilaspur (Chhattisgarh) & And complaint system of any state in India.
14. Tender / Auction (E-bidding)
-> Bidding: Citizens can also apply and bid online for tenders issued by the Municipal Corporation.
15. E-district Services
-> Certificate: You can fill the online form for birth, death and marriage certificate and also book an appointment with the officer for certificate information.
16. Feedback/Survey
-> Feedback: Collect citizen feedback through online customer support and conduct surveys.
17. Housing Schemes (Awas Yojna):
-> Information and Application: Citizens can get information regarding housing schemes and can also apply online for the same.
18. Community Services (Management Building)
-> Booking: Community services can also be booked and managed through website/apps.
19. Optical fiber cable management:
-> Through the online portal, you can get online permission for laying optical fiber cable on public road.
20 . Extra Services
-> PMAY (Pradhan Mantri Awas Yojana): You can apply online for Housing Scheme, Awas Yojana.
-> Pension, Ration Card, Census, NULM (National Urban Livelihood Mission), SBM (Swachh Bharat Mission).
21. In-house Services
-> HR (E-directories): Internal communications and services.
-> Payroll: Payroll management.
-> Notices/ Announcements: Sharing notices and announcements.
-> Birthday/ Retirement: Personalized messages for employees.
22. Advertisement
-> Real estate marketing: Managing advertisements for various services.
-> CA marketing, Coaching centers, Schools, Colleges, Hospitals, Watercan suppliers, Vehicle showrooms, Jewellery shops.
Enhancing Municipal Corporation Services with WhatsApp Business API
Below in this series we will tell you how Nagar Nigam integrates with WhatsApp Business API services to implement a better communication system for the citizens so that the citizens can take maximum advantage of the services of Nagar Nigam. Below is the analysis of each service with WhatsApp.
1. Property Tax
Automated Reminders: Automatically send reminders for property tax payments, so citizens never miss a due date.
Quick Payments: Through this WhatsApp API service, citizens can pay taxes directly through WhatsApp, making the process even faster and more convenient.
Quick Assistance: Complaints can be submitted and tracked through its AI-powered chatbot, providing instant assistance and updates.
2. Water Tax
Real-time queries: Citizens can raise queries about their water tax demands and queries through WhatsApp’s enhanced UI and get instant responses.
Seamless payments: Pay water tax directly through WhatsApp using your tax ID, reducing the need to navigate to multiple platforms.
Grievance redressal: Easily submit and track water tax-related complaints through WhatsApp, ensuring timely resolution.
3. Waste Management Charges
Notifications: Send notifications for outstanding waste management payments via WhatsApp API, keep citizens informed and reduce missed payments.
Complaint Management: Address issues related to waste management services quickly and efficiently through AI powered WhatsApp chat.
4. Lease Services
Inquiries & Payments: With the enhanced WhatsApp feature, lease inquiries and payments can be handled easily, streamlining the process and making it more user-friendly.
Document Submission: Submit the required documents for lease renewal or mutation through WhatsApp, the documentation process can be made even simpler.
5. Shop/Rental Services
Automated Updates: Receive automated updates on rent payments and mutations via WhatsApp, keeping citizens informed in real-time.
Easy Transactions: Conduct sale/purchase transactions seamlessly through WhatsApp’s end to end security system, providing a secure and convenient platform for property transactions.
Example: “Your shop rent is pending for ₹5,000. Reply with ‘Pay Shop Rent’ to proceed. For Mutation Status, reply with ‘Shop Mutation Status’.”
6. Mobile Tower and Advertisement Board Management
Application Process: Citizens can apply for mobile tower installation and advertisement board at their property site through WhatsApp and also track their application status, making the process smooth and transparent.
Status Updates: Get real-time updates on the status of applications through WhatsApp, keeping citizens informed at every step.
7. BPMS
Certificate Requests: Request and receive building completion certificates and other necessary documents through WhatsApp, reducing the need for physical visits.
Compliance Notifications: Get notified about compliance requirements, such as rainwater harvesting, ensuring timely adherence to regulations.
8. Trade License/ Gomastha
License Management: Easily manage business license payments, downloads, and verifications through WhatsApp's seamless system, simplifying the process for businesses.
9. Water Tanker and Septic Tank Vehicle Requests
Service Requests: Provide the option to submit water tanker and septic tank vehicle service requests via WhatsApp form, ensuring timely and efficient service.
Payment Integration: Pay directly via WhatsApp, reducing the need to navigate multiple platforms.
10. Grievance Redressal
Streamlined Submission: Provide citizens the facility to submit complaints on various municipalities through WhatsApp, thereby ensuring a streamlined and efficient redressal process.
Interactive Chatbot: Provide chatbot services for initial complaint resolution and tracking through AI powered chatbots and provide instant feedback and updates.
11. Tender/Auction Bidding
Notifications: Get alerts for new municipal tenders, bid status etc. through WhatsApp, ensuring timely participation in the bidding process.
Submission: WhatsApp features provide an option to submit bids directly through WhatsApp form, simplifying the process for businesses and contractors.
12. E-district Services
Certificate Request: Request birth, death and marriage certificates through WhatsApp's WhatsApp Form, making the application process even more seamless.
Status Updates: Get real-time updates on the status of certificate applications, keeping citizens informed.
13. Feedback/Survey
Interactive Surveys: Conduct surveys and gather citizen feedback through WhatsApp, ensuring greater participation and engagement.
Automated Responses: Provide automated responses to survey submissions, ensuring citizens feel heard and valued.
14. Extra Services
Automated Assistance: Provide information and assistance through WhatsApp for schemes like PMAY, Pension, Ration Card, Ayushman Card etc. Also provide location information of all these activities, ensuring easy access to essential services to citizens.
Application Tracking: Track the status of applications for various schemes, ensuring timely updates and transparency.
15. In-house Services
Employee Communications: Share notices, announcements, and payroll details with direct employees via WhatsApp, ensuring timely and efficient communication.
Personalized Notifications: Send birthday and retirement messages to employees, promoting a positive and inclusive work environment.
16. Advertisement Management
Real-time inquiries: Nagar Nigam can boost its revenue scale by charging real estate and other advertising agencies and providing their services to citizens through WhatsApp.
Service updates: Provide updates and status of ads, ensuring transparency and timely information to citizens.
