Chhattisgarh government, in collaboration with Vertex Suite, has developed a state-of-the-art WhatsApp Chatflow as part of the Raipur Smart City project. In this initiative, citizens will be able to access essential services through WhatsApp, such as paying property tax and water tax, registering complaints, and availing of other necessary services. The project was inaugurated by Chhattisgarh's Chief Minister, Mr. Vishnu Deo Sai, whose details were also published in the Dainik Bhaskar newspaper.
Benefits and Features of the WhatsApp Chatflow
Residents of Raipur Smart City can now seamlessly access various services through WhatsApp without interrupting their daily lives. In order to pay bills or file complaints, you no longer need to visit government offices or websites.
Simply send a "Hi" message to Raipur Smart City's WhatsApp number at +91- 91 11666207, and all necessary information and services will be provided.
This Chatflow offers the following services to citizens:
Introducing 'More Raipur' – a digital gateway to a smarter and more connected city experience. This innovative WhatsApp chatbot is designed to seamlessly bridge the gap between Raipur's municipal services and its residents.
[A conversation begins when a user sends 'Hi,' triggering an automatic message on the user's screen. This message includes an introduction and provides options for selecting a range of services.]
With user-friendly categories citiens can effortlessly access a range of services like
I. Pay - pay bills instantly.
II. Grievances - share concerns or issues for quick solution.
III. RMC Update - get latest updates from Raipur Municipal Corporation.
IV. DDN Services
V. Near Me Services - find local services and businesses around you.
VI. For Raipurian - discover Raipur at your finggerts.
VII. Accounts - manage your informationand preferences easily in account seettings.
1. The 'Pay' section streamlines financial transactions including:
I. Property tax payments
II BPMS (Building Permission Management System)
III.Water connection management
IV.Transfer of name / transfer of ownership (Namantran)
V.Participation in the cleanliness initiative 'Welcome to Raipur Smart City "Survekshan"
2. Under the 'Grievances' category in the 'More Raipur' chatbot, citizens can easily report and address specific concerns, streamlining the process for efficient issue resolution. Whether it’s:
a) Air pollution
b) Solid waste
c) Water supply
d) Street lights
e) Encroachment
f) Garden maintenance
g) Stray cattle
h) Hoarding or road conditions
Users can select the relevant subcategory and provide details. This user-friendly feature empowers residents to contribute directly to the improvement of their surroundings, fostering a collaborative effort to create a cleaner, safer, and more efficient Raipur.
Utility of the WhatsApp Chatflow
Raipur Smart City has taken a significant step into the digital age with the launch of this WhatsApp Chatflow. With this system, citizens have access to government services seamlessly and securely. It not only saves citizens' time but also makes government processes faster and more transparent.
Public Awareness and Future Prospects
Since the inauguration of this project, it has received widespread appreciation in Chhattisgarh. Awareness among citizens has increased due to the publication of this initiative in major newspapers like Dainik Bhaskar. This will not only benefit the citizens of Raipur Smart City but could also serve as an inspiration for other cities.
Vertex Suite’s innovative effort is a crucial step toward realizing the Chhattisgarh government's vision of Digital India. This WhatsApp Chatflow, designed with citizens' convenience in mind, could serve as a model for other cities and regions, paving the way for a new revolution in e-governance across the country.
